After-sale services

Our company aims to support customers in the post-purchase phase and ensure their satisfaction with the product. Therefore, we offer a flexible and personalized after-sales service to fully meet the specific needs of our clients.

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Together with our Commercial Office based in California, our new Technical Office located in Chicago, will enable us to respond more quickly and efficiently to the growing needs of our U.S. and Canada – based customers.

Furthermore, Safe Load Testing Technologies is present worldwide through Mondragon production plants around the world and our distributors chain located in Turkey, China and Japan. In addition to having an important presence in Europe through our offices and distributors in Spain, France, Hungary and Poland.

Maintenance

Our services include a full maintenance program for all our transportation simulation solutions. In addition, we offer a multi-brand maintenance service, regardless of the manufacturer of your equipment.

By providing comprehensive maintenance services, out team of experts at Safe Load Testing Technologies keep the transport simulation equipment in excellent working condition, reduce the risk of failures or breakdowns, and ensure that customers receive accurate and reliable results during their usage.

Preventative maintenance, verification, support onsite.

We schedule maintenance activities for our equipment involving regular inspections, cleaning, lubrication and adjustments to ensure our machines operate optimally. By conducting preventative maintenance, we can identify and address any minor problems before they escalate into significant malfunctions, thus minimizing downtime and maximizing the lifespan of the equipment.

In addition, if customers encounter complex issues that cannot be resolved remotely or if they require hands-on assistance with installation, maintenance, repairs, or verification, we will send technicians to the customer’s site. On-site support ensures prompt and personalized attention, and it can be particularly useful when the equipment is large, complex, or requires specialized expertise.